Managing Represented Workers in the Hospitality Industry

This two-day interactive program is designed specifically for hospitality professionals to help them become more effective and efficient at managing union workers. Participants will discuss and learn best practices for navigating the delicate relationship with employees covered by a collective bargaining agreement. By blending theory with real-world experience, this program provides participants with practical and tangible ways to manage union employees.

At the end of this program, you will:

• Be more effective and efficient in managing union workers

• Improve your understanding of how labor contracts affect labor costs

• Enhance your ability to identify and resolve potential disputes before they become formal grievances

• Increase skills for representing your employer in formal grievance procedures  

Who is this program for? 

This program is for hospitality professionals who are managers or supervisors of union employees. This is ideal for managers and directors who would like to learn how to successfully navigate management-union relationships for the benefit of the company. 

About the Instructor: Bill Werner, J.D.

Utilizing over 25 years of practical experience in Las Vegas, Bill Werner is an expert in labor relations. He first began in a private law practice representing employers and later became in-house counsel for Mirage Resorts (now part of MGM Resorts International) and Boyd Gaming Corporation. His experience includes every area of labor relations, from contract negotiations, NLRB litigation, and strike settlements to management training and grievance arbitration.

Continuously one of the highest rated professors in the UNLV College of Hotel Administration, and the winner of the college’s Distinguished Professor Award for teaching, Bill joined the faculty in 2001. It was then he developed the college’s only course in labor management relations. Bill’s students in the course consistently report very high satisfaction and emphasize how his teaching prepares them to manage effectively and confidently in a union environment. 

Why UNLV?

Located in the heart of Las Vegas, a city with 155,000 hotel rooms, the University of Nevada, Las Vegas has a world-renowned hospitality program. Faculty and staff come directly from the hospitality industry and are on the cutting edge of research. This combination of theory and real-world experience provides program attendees with practical information that is directly applicable to current hospitality professionals. 

Registration Fee:

$1295 per person

     *A 5% discount per person is available for groups of 3 or more

Testimonial

“Understanding how collective bargaining agreements work has helped me achieve department goals and has allowed for quick progression in my career. This is due in great part to the knowledge and information I gained in Bill Werner’s labor relations class. I highly recommend taking Managing Represented Workers in the Hospitality Industry to anyone who wants to successfully navigate the layers of a collective bargaining agreement and manage effectively in a unionized environment.”

                             - Juan Leonis, Director of Rooms, Fairmont San Francisco

Business Case Letter

This document has been developed to assist you in gaining approval from your employer to attend Managing Represented Workers in the Hospitality Industry. 

Download Case Letter Here.

Event Flyer

Download this event flyer to share information about Managing Represented Workers in the Hospitality Industry with your collegues and network. 

Download Event Flyer Here.

FAQs

 
What is the program schedule?

Each day will follow a schedule similar to this:

8:30am          Check in & Breakfast (provided)

9:00am          Session

10:15am        Break

10:30am        Session

12:00pm        Lunch (provided)

12:30pm        Session

2:00pm          Break

2:15pm          Session

3:30pm          End of Day

What topics will be covered?

• The legal rights of workers and union representatives

• Scheduling and work assignments

• Seniority and bidding procedures

• Progressive discipline and discharge

• Grievance procedures

• The elements of “just cause”

• Work jurisdiction

• Management rights

• Union representative relations

• Best practices

Can I bring my company’s specific CBA for your expert to look over?

Yes. While the instructor will not provide specific legal advice to individual attendees, he will review and discuss issues under any labor contracts they wish to bring along.

Are travel and accommodations provided?

Participants are responsible for their own lodging, air, ground transportation, incidentals or any meals other than those listed on the schedule above.

What does my registration fee include?

Registration fees include: instruction, coursework materials, continental breakfast, lunch, and afternoon refreshments on each day of the program.

I am coming from out of town, where should I stay?

The campus of UNLV is a quick, 10 minute drive from the Las Vegas strip. Additionally, there are multiple lodging options within walking distance.

Will I receive a certificate for this course?

Yes. A certificate of completion will be presented at the end of the last day of the course.

Can I get college credit for this course?

PLuS Center courses are certificate-based development programs. College credit towards university programs is not applicable.

Is substitution allowed?

Yes. Substitution is permitted up to two business days before a course begins.

Who can I contact with more questions?

You can email the PLuS Center directly at pluscenter@unlv.edu 

Cancellation/Refund Policy:

In the event a course is canceled, registrants will be notified as soon as possible and receive a full refund of their registration fee. The PLuS Center is not responsible for any travel or other expenses incurred by any participant due to a course cancellation.

A service fee of Twenty Percent (20%) will apply to all participant initiated cancellations received three (3) weeks prior to the event. No refund will be made after that date for any reason, but you may substitute another person to attend in your place. Substitution requests must be made in writing and no later than two (2) business days prior to the start of the event. All cancellations and refund requests must be made in writing.