Our classroom TRAINING PROVIDES YOU THE OPPORTUNITY TO INTERACT WITH
INSTRUCTORS AND BENEFIT FROM FACE-to-face instruction.COURSE
DESCRIPTION:
Quality management is a discipline for ensuring that organisational
processes, procedures, systems and practices are fit for purpose and
able to deliver consistent and continuous benefits. This Quality
Management training are aimed at you that would benefit from
implementing quality management principles within your organisation
with an aim to improve the working practices of the business and
consequently its success.
TRAINING COURSE CONTENTS:
Gain a competitive advantage by developing your employees awareness of
quality management principles
The history of Quality Management, from a simple process of inspecting
a sample of the finished product to Total Quality Management, has led
to the development of essential processes, ideas, tools, and
techniques that are central to organisational development, change
management, and the performance improvements that are generally
desired for individuals, teams and organisations.
Businesses that do not focus on quality will quickly find that there
are costs to be paid and the reputation of a business will quickly
deteriorate as a result of poor quality.
These training aim to give you an understanding of the key principles
of quality management and how to apply it to your own working
practices.
COURSE TOPICS:
INTRODUCTION, OBJECTIVES AND EXPECTATIONS – An introduction to the
subject, an opportunity to review the course objectives and identify
any personal objectives and expectations of the group. Includes a
review of quality from a personal perspective.
BACKGROUND TO QUALITY MANAGEMENT – Identifying key events in the
development of quality management, which helps to give a broader
understanding of the topic and its place within organisational
development.
QUALITY MANAGEMENT SYSTEMS – Gathering an understanding of the
different types of quality management systems, including; Total
Quality Management, ISO 9001 and Kaizen.
TOTAL QUALITY MANAGEMENT – Exploring the eight principles of TQM,
comparing it to the participants own organisational practices and
establishing how the key principles can be applied.
QUALITY ASSURANCE AND CONTROL – Understanding the concepts of
quality assurance and control and watching a YouTube video that helps
explain Quality Management Systems that use the principles and then
finally identifying what aspects of Quality Assurance and Control are
in place in the participants’ places of work.
ISO 9001 – Establishing the requirements of a quality management
system that adheres to the ISO 9001 standards. Includes a YouTube
video that summarises the impact ISO9001 standards have had.
PUTTING QUALITY MANAGEMENT TO WORK – A fun activity that explores
all of the quality management aspects covered so far and helps
establish that participants can apply the principles to a given
scenario.
QUALITY MEASUREMENT AND IMPROVEMENT – Using the Shewhart Cycle
(Plan, Do, Check, Act) to help measure and improve quality. Exploring
the difference between continuous improvement and continual
improvement and how it can be used to define how we make improvements.
KAIZEN – Another approach to continuous improvement. Understanding
this approach to quality management and its key concepts. Reviewing a
YouTube video that details Kaizen in practice and reviewing the
concept based on these outputs.
QUALITY MANAGEMENT TOOLS AND TECHNIQUES – Identifying and describing
the most commonly used tools and techniques for quality management and
ensuring participants can appreciate how they are applied.
QUALITY MANAGEMENT CASE STUDY – Exploring quality management via a
case study that explores the main concepts and allows participants to
apply their own thinking to a scenario.
SUMMARY AND ACTION PLANNING – A final activity that closes the
training in an engaging way and ensures participants leave with some
key actions for workplace improvement.
COURSE FEATURE:
By the end of this Quality Management training, you will be able to:
* Describe Quality Management Systems
* Recognise the value of Total Quality Management
* Practice Quality Assurance and Control
* Measure Quality and make improvements
* Apply Quality Management Tools and Techniques
CERTIFICATION:
Once after the training you receive course completion certificate from
Mangates
WHO CAN ATTEND?
Anybody who is interested in learning Effective Soft Skills.
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03/08/2021 Last update