DESCRIPTION
WE ARE GLAD TO INVITE YOU TO OUR UPCOMING 2 DAYS ITIL PREP BOOTCAMP
WITH 100% MONEY BACK GUARANTEE.
KEY FEATURES:
· 2 Days of In-Person Bootcamp
· 2 Simulation Tests
· ITIL Foundation Exam Voucher
· 16 PDU Certificate
· Dedicated Learning Consultant
· 100% Money Back Guarantee
ABOUT ITIL FOUNDATION
The Foundation level is the entry level certification and offers you a
general awareness of the key elements, concepts, and terminology used
in the ITIL® service lifecycle, including the links between lifecycle
stages, the processes used and their contribution to service
management practices.
Trainerkart ITIL® Foundation Exam Prep is designed and developed by
the global panel of ITIL® Expert instructors to ensure that our
participants pass the ITIL® Foundation exam on their first attempt.
Our hands-on TRAINING HELPED MANY PARTICIPANTS IN TRANSFORMING THEIR
CAREERS. Our Lead Instructor focus on the key concepts, terminologies
and elements included with ITIL® service lifecycle management.
Trainerkart Training includes best practices from ITSM processes and
Service Management, ITIL® lifecycle Phase Interactions & Outcomes.
What you will Learn:
_Service Strategy :_ Strategy Management for IT Services, Service
Portfolio Management, Business Relationship Management, Financial
Management For IT Services, Demand Management
_Service Design:_ Design Coordination, Service Catalog Management,
Service Level Management, Availability Management, Capacity
Management, IT Service Continuity Management, Information Security
Management.
_Service Transition:_ Transition Planning & Support, Change
Management, Service Asset & Configuration Management, Release &
Deployment Management, Service Validation & Testing, Change
Evaluation, Knowledge Management
_Service Operation:_ Event Management, Incident Management, Request
Fulfillment, Problem Management, Access Management, and the functions
of: IT Operations, Technical Management, Application Management,
Service Desk
_Continual Service Improvement:_ Seven-Step Improvement Process
COURSE AGENDA:
Overview of ITIL
By the end of this lesson, you will be able to explain the practice of
Service Management, describe Service Lifecycle, identify key
principles and models of ITIL® Foundation, define generic concepts in
ITIL® 2011, discuss the processes, roles and functions in ITIL®
Foundation.
Lesson 1: Introduction to service management
This lesson will explain the best practices in IT Service Management,
identify the stakeholders in service management, describe service
management roles and responsibilities and explain the types of service
providers.
Lesson 2 – Service Strategy
This lesson will explain the purpose, objective, scope and value of
service strategy, identify the four processes in service strategy and
explain the different types of services provided.
Lesson 3 –Service Design
By the end of this lesson, you will be able to explain the purpose,
objective, scope and value of service design and list the roles and
responsibilities of service design.
Lesson 4 –Service Transition
Here, you will learn how to describe the purpose, objective, scope and
value of service transition and explain Configuration Item (CI) and
Configuration Management System (CMS).
Lesson 5 –Service Operations
By the end of this lesson you will be able to describe the purpose,
objective and scope of service operations phase, list the principles
of communication and explain events, alerts and incidents.
Lesson 6 –Continual Service Improvement
This lesson describes the purpose, objective and scope of CSI and
explains the value of CSI to improve business.
Lesson 7 –Assessment
Test if you are ready to take the exam, solve the questions which you
might get in your certification exam.
For individual or corporate TRAINING INQUIRIES PLEASE CONTACT
info@trainerkart.com or call us at 281-670-7466.
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24/06/2017 Last update