IAAP Capital Region of PA (In-Person & Virtual) Branch - Business Etiquette for the Business Professional

Today's administrative PROFESSIONAL IS BEING ASKED TO ASSUME NEW ROLES IN THE WORKPLACE. Along with this increased responsibility comes the need to acquire new behaviors and to demonstrate proper BUSINESS ETIQUETTE IN VARIOUS SOCIAL SITUATIONS. Test your current knowledge of BUSINESS ETIQUETTE AND BRUSH UP ON THE CHANGES THAT HAVE EVOLVED AS THE WORKFORCE BECOMES MORE DIVERSE. This workshop will prepare you for those occasions when you are asked to conduct BUSINESS IN SOCIAL SETTINGS OUTSIDE THE OFFICE ENVIRONMENT, participate in interviews that affect hiring decisions, and effectively function in team decision making.Learner Outcomes: * The effects of using appropriate business etiquette * The costs of poor etiquette * Appropriate etiquette for dining * Cubicle etiquette for the office * Attendees will be able to test their knowledge of etiquette in an interactive way RECERTIFICATION POINTS: 1 Ann Dahlke, CAP, OM, PM, TA Executive Assistant to the President & CEO, UMR Ann Dahlke, CAP, MEP, OM, PM, TA is the executive assistant to the president and CEO at UMR, a UnitedHealthcare Company. Ann has been an IAAP member since 2006 and has held numerous leadership positions throughout her IAAP tenure. She is the 2016 recipient of the IAAP Achievement Award and the 2018 recipient of the ATHENA Leadership Award from the Wausau Region Chamber of Commerce. Ann is currently serving as a director on the IAAP Board of Directors for the 2019-2021 term. She resides in Wausau, Wisconsin. LOGIN INFORMATION WILL BE SENT PRIOR TO THE EVENT BY THE BRANCH DIRECTOR FOR VIRTUAL ATTENDEES. FOR THOSE ATTENDING IN PERSON, FEEL FREE TO BRING YOUR OWN DINNER.  BRANCH DIRECTORS: Pam Neubaum, CAP, OM (pneubaum@pinnaclehealth.org) & Helen Wallace, CAP, OM (hwallace@hbgrc.org)