OVERVIEW:Wherever two or more people come together, there is bound to
be conflict. This course will give you a seven-step conflict
resolution process that you can use and modify to resolve conflict
disputes of any size. You will also be provided a set of skills in
solution building and finding common ground.
In the CONFLICT RESOLUTION WORKSHOP, you will learn crucial conflict
management skills, including dealing with anger and using the
Agreement Frame. Dealing with conflict is important for every
organization no matter what the size. If it is left unchecked or not
resolved it can lead to lost production, absences, attrition, and even
law suits.
WORKSHOP OBJECTIVES:
· Understand what conflict and conflict resolution mean
· Understand all six phases of the conflict resolution
process
· Understand the five main styles of conflict
resolution
· Be able to adapt the process for all types of
conflicts
· Be able to break out parts of the process and use
those tools to prevent conflict
· Be able to use basic communication tools, such as the
agreement frame and open questions
· Be able to use basic anger and stress management
techniques
courses
workshop
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25/08/2017 Last update
Regus - Pennsylvania, Philadelphia - One Liberty Place
1650 Market Street, Philadelphia, 19103, PA, United States