Managing Disruptive Behaviour

Ideal for those interested in:  * Increasing your skills in managing disruptive behaviour * Having a better understanding of what could be promoting disruptive behaviour.  * How to provide difficult feedback  * How to create a respectful workplace   Course Outcomes:  * Understand of why managing disruptive behaviour has become relevant in today’s workplace * Surface unspoken assumptions and beliefs regarding the nature and management of disruptive behaviour * Distinguish between disruptive and non-disruptive behaviour * Understand the impact of disruptive behaviour * Identify elements of workplace/organizational culture which may influence/prompt disruptive behaviour * Identify three key components of a robust Code of Conduct and determine its effectiveness for ensuring workplace justice and for managing disruptive behaviour * Summarize CMPA’s experience with disruptive behaviour and its approach to supporting colleagues and medical leaders * Apply principles of fairness, compassion and accountability by using a staged approach for resolving incidents of disruptive behaviour * Discuss approaches and interventions for managing behavioural problems in the workplace * Prepare for and practice a “difficult” feedback conversation * Identify strategies for supporting personal resilience as a physician leader dealing with this complex workplace problem Design prevention strategies to inculcate respectful professional behaviour in the workplace