As with any form of communication, the way you write is influenced by
many variables including your unique knowledge, interests, skills,
personality and emotions. This practical course will help you plan,
organise and structure a range of business communication formats,
whilst giving you the opportunity to expand your own personal writing
style. This course is ideal for This course is ideal for people who
want to improve their written communication skills when writing
business correspondence including letters, emails, memos and short
reports. What you will learn Implement a prewriting plan in order to
meet the desired objective of the correspondence. Apply professional
layout, format and development of content. Use words and phrases that
will improve the comprehension of your message and ensure a positive
tone. Adopt techniques to proofread your document for spelling,
punctuation and grammar. Use the four-step writing process as a
framework for business correspondence. Topics covered in this training
course Principles of business writing The three main principles you
need to consider. Personal needs analysis Identify opportunities for
improving your business writing. The four-step writing process A
framework to work from when writing any type of document. Planning to
write Tools for planning and idea generation, including constructing a
mind map and how to make a flowchart. Writing the draft Ensure the
layout and format of your document are visually appealing so your
message is clear. Developing content Ensure your message is concise,
with the right level of detail and a logical flow from one point to
another. Developing the message A framework and formula for delivering
good news or bad news, or making a request. Edit and revise Ensure you
have addressed your purpose from the reader’s perspective and avoid
common pitfalls. Word and language Use ‘plain English’ business
writing methods to ensure your document is simple and direct. Ensuring
a positive tone How using positive words and phrases lifts the tone
and removes some of the associated negativity. Proofreading Suggested
techniques for proofreading your document to ensure you make the right
impression. Punctuation and spelling essentials Tips to improve your
spelling and punctuation over time. Introduction to short reports
Understand the typical components of a short report and how to apply
the four-step writing process.
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03/09/2020 Last update